Moonrock Marketing
Privacy Policy
Effective date: September 11, 2026
Moonrock Marketing Company ("Moonrock," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit moonrockmarketing.com (the "Site"), interact with Nova, our virtual growth advisor and chat widget, or otherwise communicate with us, including by text message (SMS) or phone.
1. Information We Collect
We may collect the following categories of information:
- Information you provide directly, such as your name, business name, email address, phone number, and answers you share with Nova during a discovery conversation or through a contact or chat form.
- Communications data, including the content of messages you send us through the Site's chat widget, email, or SMS, and records of calls or texts with Moonrock team members.
- Usage data, such as pages visited, general device and browser information, and how you interact with the Site, collected automatically through standard web analytics.
2. SMS / Text Messaging Terms
If you provide your mobile phone number and opt in through the Site's chat widget, a call with a Moonrock team member, or a link in a text message, you consent to receive SMS text messages from Moonrock Marketing Company related to lead follow-up, appointment reminders, and marketing offers.
- Message frequency varies.
- Message and data rates may apply.
- You can opt out of text messages at any time by replying STOP. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive messages from us unless you opt in again.
- Reply HELP for assistance, or contact us directly using the information below.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of mobile opt-in data with subcontractors and third-party service providers is excluded from this and does not include text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing purposes.
- Consent to receive text messages is not a condition of purchasing any goods or services.
3. How We Use Information
We use the information we collect to: respond to your inquiries and provide the services you request; operate and improve Nova and the Site; follow up on leads, appointments, and offers you have asked about or opted in to receive; maintain records in our customer relationship management (CRM) system; and comply with legal obligations.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (for example, our CRM and website hosting platforms), bound by obligations to protect your information and use it only to provide services to us.
- Law enforcement or other parties when required by law, regulation, or legal process.
As stated above, SMS opt-in consent and mobile phone numbers collected for text messaging are never shared with third parties or affiliates for their own marketing or promotional purposes.
5. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Choices
You may opt out of SMS messages at any time by replying STOP, and you may ask us to update or delete your contact information by emailing us at the address below. You may also decline to provide information, though this may limit our ability to respond to your inquiry.
7. Cookies and Similar Technologies
The Site may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.
8. Children's Privacy
The Site is intended for business owners and adults. We do not knowingly collect personal information from children.
9. Security
We use reasonable administrative and technical safeguards designed to protect information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.